How it works

Place an order

Complete the order so we can initiate communication with you eg to request for FTP details. We may communicate via email, WhatsApp, Telegram, FB Messenger, whichever you prefer!

Send us FTP details

In order for us to be able to do our job, we need to access your server via FTP. We will place a small file in the root directory so we can connect your website with our scanning software and perform the scanning and cleaning task. It's important for you to know, that we will make a full backup of your website before making any changes. How to get FTP details

Wait for good news!

Depending on how many files your website has, the scan may take from 20 minutes to over an hour. Our software will attempt to detect malicious codes and clean or quarantine them for further investigation. Most of the time, the process can be completed within few hours.

Frequently asked questions

If you don’t want a website clean-up, there are other ways to get your website up and running again.

  • Restore the website from backup: You can restore your website if you have a backup file. However, you’d need to scan your files to ensure there aren’t any existing vulnerabilities or else your site will end up getting hacked again. This may be challenging for some site-owners who are not trained in IT security and cybersecurity as hackers may make use of complicated viruses, Trojans, spyware, and other malware to avoid detection.
  • Hire someone to redo the website: Rebuilding a website may take from weeks to months. This is good if you can wait. But can you afford to wait? Every day that your website is down means fewer clicks, lesser traffic, and eventually decreased sales.

We can fix websites infected with redirect virus script, Trojans, backdoors, shell scripts, and other malicious code from PHP, JS, HTML, images, system files, and even binary files! Our powerful virus scanning tool uses its own anti-malware database to accurately remove malware from files.

As we scan, our tool makes automatic backups so we will be able to undo any accidental changes, eg false positives. If our tool detects malware that it can’t cure on its own, we’ll take over and inspect the file manually.

As long as your hosting space allows FTP access, it doesn’t matter what CMS your website runs on. Be it WordPress, Joomla, Drupal, PrestaShop, we can fix it!

We only need your website’s FTP info so we can scan your files, clean up the bad ones, and get your website up and running again.

How does “within 24 hours” sound?

There can be many reasons on why a website is compromised— poor hosting set-up, outdated software, or even bad password.

Out-of-date software: Over six out 10 CMS applications are out of date when they get infected. Attackers tend to seek out old software with little security updates, which are more vulnerable. Keep the following updated to decrease your chances of getting attacked again:

  • Web server software if you run your own servers
  • Content Management System such as security releases from WordPress, Drupal, and Joomla!
  • All plugins and add-ons you use on your site

Compromised passwords: Your password may be randomly guessed by attackers and used to enter your website. To prevent future attacks, it is important to create a strong password that is difficult to guess and make use of two-factor authentication (2FA) which adds another layer of login credentials.

Unfortunately we can’t. If you don’t fix the root of the cause, hackers may still find their way to your website again no matter how many times we clean your website. The good news is, you may sign up for our maintenance plan so we can continue to protect your website – for less than a dollar a day!

In the unlikely event that we fail to clean your website (i.e. the website is beyond fixing), we’ll return your money and advise you to consider rebuilding the website.

We build websites too! Ask us about it!